FAQ

1. How can I track my order? Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through the carrier's tracking portal.

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are processed in your local currency for your convenience.

3. What is your return policy? We want you to be completely satisfied with your purchase from TrinketsPK. If you're not happy with your order for any reason, you may return eligible items within 30 days of delivery for a refund or exchange. Please refer to our Returns & Exchanges Policy for detailed instructions on how to initiate a return.

4. Are your products handmade? Many of our products are handmade by skilled artisans from Pakistan, showcasing traditional craftsmanship and cultural heritage. We take pride in offering unique and authentic items that celebrate the artistry and creativity of Pakistani artisans.

5. Do you offer gift wrapping services? Yes, we offer gift wrapping services for a small additional fee. During checkout, you can select the gift wrapping option and include a personalized message for the recipient. Our elegant gift wrapping adds a special touch to any gift-giving occasion.

6. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure prompt delivery, so we are unable to guarantee changes or cancellations once an order has been submitted. If you need assistance with your order, please contact us as soon as possible, and we will do our best to accommodate your request.

7. How can I contact customer support? If you have any questions, concerns, or inquiries about our products or services, our dedicated customer support team is here to help. You can reach us via email at contact@trinketspk.com or through our contact form on the website. We strive to respond to all inquiries promptly.